Work Experience
Game Design Technical Assistant
CG Spectrum Online Digital Art & Animation School
March 2021 – Present
- Creation of new Game Design course content
- Edits and updates to existing Game Design course content
- Managed updates, bug fixes and support of the CGS Framework. A UE4 project that Game Design students used for assignments and game development
- Added content to the CGS Framework including a compass and quest tracker system, additional materials and sound cues
- Assist Game Design students with Unreal Engine 4 usage, technical support and general use
- Assist Game Design students with design course work such as; level design, system design, game pitch documentation and game design documentation
- Setup remote connectivity, access control, training and ongoing management to an external CGS Subversion server for version control of individual assignments as well as collaborative work, for use by anyone in any department and program
Systems Engineer
Jaytom Systems Incorporated (JSI)
Nov. 2009 – Present
- Part of a team that is responsible for all testing and design of all hardware, system (both physical and virtual) and networking for customer systems
- SAN network design, documentation, implementation, and support
- Design, documentation and implementation of system monitoring solution for customer systems
- Creation of system build and system update procedures (both physical and virtual systems)
- Creation of network designs and procedures for building customer systems
- 3rd level support for customer fielded systems
- Manage an engineering lab of multiple systems and devices for testing, design and troubleshooting purposes
- Interface with various vendors for new business opportunities and product support
Network Administrator
Canadian Dental Hygienists Association
April 2009 – Nov. 2009
- Support of 25 local and remote users with various technical issues including Windows, printing, mobile devices, email, network issues, Blackberry, VPN, telecommunications, audio/visual and software/hardware support
- Windows 2008 Network administration
- Research and implement solutions on time and within budget
- Blackberry Enterprise Server administration
- Upgrade environment from a single Windows 2003 SMB server to multiple servers in a Windows 2008 environment, including network switch upgrades and configuration, RAID 5 storage, email, DMZ, web servers, FTP servers, Adobe Connect Pro, wireless, security/firewall devices, router/gateway setup, internet connection from DSL to fiber optic, and desktop machines
- Managed various vendor relationships for support and purchase of equipment
- Created policies regarding IT use, disaster recovery and security within the Association
- Email and telephone support for Association members on issues regarding the website and online courses
- Managed yearly IT budget
- On call after normal business hours
Network Systems Engineer
Ciena Corp
March 2008 – April 2009
- Support of over 250 local and remote users with various technical issues including Unix/Linux, Windows, printing, email, network issues, Blackberry, VPN, telephony, audio/visual and software/hardware support
- Researched and implemented solutions to various different issues within budget and a given time frame
- Windows 2003 Network administration
- Junior Unix/Linux Network Administration
- Design, documentation and implementation of system monitoring solution
- Backup monitoring, tape rotation and offsite storage
- Team rotation for 24-hour on call
- Maintained vendor relationships to purchase hardware, software and after sale support
- VoIP and analog Telephony administration
Network Administrator
The Agency for Co-operative Housing
February 2006 – October 2007
- Initial research and design and implementation of company start up equipment including all network and desktop equipment, multifunction copier, on site security, VoIP, and A/V requirements for all 4 sites across Canada
- Design, implementation and administration of Mitel VoIP solution and all telecommunication services
- Support over 20 users locally and 25 users in 3 other cities across Canada with various technical issues including printing, email, network issues, audio/visual, Blackberry, PDA and software/hardware support
- Designed and implemented new Windows 2003 and Exchange 2003 LAN and WLANs
- Designed and implemented WAN over 4 cities across Canada
- Member of disaster recovery committee to design Agency wide disaster recovery plan
- Network administration
- Troubleshoot, maintain and repair network, desktop and printer issues
- Responsible for all hardware procurement, maintenance and distribution according to association procurement rules
- Manage yearly operational budget
- A/V implementation and support for various meetings and functions
- On call after normal office hours
- Research and manage implementation of MS Sharepoint 2007
Manager – Information Services
Canadian Co-operative Association
August 2001 – February 2006
- Migrated network from Windows NT 4.0 / Windows 98 to Windows 2003 / Windows XP environment including MS Exchange 5.5 to Exchange 2003, Web Server, system backups and firewall configuration
- Supported over 50 users, local and remote, at all levels within 4 different organizations that sub-leased space from CCA with various technical issues including, printing, email, network issues, audio/visual, Blackberry, and software/hardware support
- Created policies regarding IT use as well as disaster recovery procedures
- Managed vendor relations
- Managed yearly IT budget
- Responsible for all IT issues on yearly Annual General Meetings
- On call after normal business hours
Skills and Knowledge
- Game Design – System design, combat design, level design, technical design, prototyping
- Unreal and Unity Game Engines
- Unity Certified User: Programmer
- Blueprints and C#
- Strong troubleshooting and analytical skills
- Project management
- Managed IT budgets and projects
- Budget planning
- MS Office Suite of products such as Word, Excel, PowerPoint & Visio
- Confluence
- PowerShell scripting
- Enterprise server & storage design, configuration and implementation
- Technical and non-technical procedure and documentation writing
- System monitoring applications such as Nagios
- Windows (Server and Desktop), Linux and MacOS Operating Systems
- Network security, design and troubleshooting
- Able to interact with outside vendors for business opportunities and ongoing support
- Strong team player
- Able to work independently
- Strong communication skills
Education
- Game Design Diploma
CG Spectrum
October 2020 – October 2021 - Unity Certified User – Programmer
Unity3D
September 2020 - VMWare vSphere Installation, Configuration and Management [v5.5]
Global Knowledge
June 2013 - Dell Equallogic SAN Installation, Configuration and Management
Global Knowledge
August 2010 - Introduction to Project Management
Algonquin College
July 2007 – September 2007 - Implementing and Administering Microsoft Exchange
CDI College
November 2003 - Planning, Implementing, and Maintaining a Windows Server 2003 Active Directory Infrastructure
CDI College
November 2003 - Computer System Technician – Diploma
Algonquin College
September 1999 – April 2001